Purchases and subscriptions policy

Purchases and confirmation

Check the plan, amount, currency, benefits and billing frequency before you complete payment. Subscription prices are read from Stripe. Checkout shows the total and, when available, a currency conversion. Your bank may apply its own fees and taxes.

Energy and Bonus are released after payment is confirmed. The same charge does not grant benefits again if you refresh the page, cancel or reactivate a subscription. If payment is approved and the balance does not appear, contact contact@enew.ai with the purchase reference. Do not send full card details.

Top-ups, Energy and Bonus

Top-ups are one-off Energy purchases, independent of the subscription, and do not create automatic renewal. Energy is purchased for use on the platform and is valid for 12 months from each grant. Bonus is granted by the platform, never purchased, and lasts 30 days. Chat uses Bonus first, then Energy, earliest expiry first within each type. The API accepts Energy only. Check the balance and expiry of each batch on My Energy.

Energy usage and estimates

Energy is the platform service usage unit, covering third-party services and first-party features. It does not represent a fixed number of tokens, files or processing time. Features depend on the availability shown on the platform.

The Energy preview before sending is an estimate, not a final price or usage cap. Usage can be higher or lower depending on history, attachments, the response and resources used. Consult rates in Models and the calculation explanation in My Energy. Text charges use usage reported by the integration and configured commercial rates; generations use a per-operation rate. Internal costs and operating expenses may be included. The platform does not necessarily reproduce the provider invoice.

Before execution, part of the balance is temporarily reserved. On completion, the system records the debit and releases the remainder; failures release the reservation. The debit does not exceed the internal reservation for that request. Rates and availability may change for future requests, with information before sending; changes do not recalculate completed operations. Contact support to review discrepancies. This explanation does not remove consumer rights.

Subscriptions and renewal

Paid plans have a recurring monthly charge until renewal is cancelled. Each confirmed monthly payment grants the contracted benefits for that period once. Declined or pending payments do not grant new credits. The Free plan has no monthly fee; the plans page indicates whether Bonus is recurring or welcome-only. Recurring Bonus renews on the next access 30 days after the last Free grant (or registration), without accumulating missed periods. Returning to Free does not repeat the welcome grant.

Plan changes

Automatic switches between Plus and Pro are not yet available in Enew. Ask support for guidance before buying another subscription. The amount, change date, extra credits and next charge must be presented and confirmed before any switch. An administrative request or change, by itself, does not grant credits or prove payment.

Cancelling renewal

To stop future charges, open Manage subscription on the plans page or write to contact@enew.ai. Keep the confirmation and the end date. If you cancel renewal without a refund, access to the plan should remain until the end of the period already paid, when the account returns to Free. Cancelling renewal does not grant a new batch of credits.

Energy and Bonus batches already granted keep their original expiry, unless reversed because of a refund. On Free, remaining balance follows the features of that plan. One-off top-ups are not cancelled only because the subscription ended.

Withdrawal and refunds

Cancelling the next renewal is different from requesting a refund of a purchase already made. For online contracts covered by article 49 of the Brazilian Consumer Defence Code, there is a seven-day right of withdrawal, with a refund under the terms of the law. Using credits does not mean an automatic waiver of consumer rights. Other applicable consumer-protection laws may also apply depending on where you live.

To request withdrawal, a refund or a billing review, write to contact@enew.ai and identify the account and the purchase. Do not send a password or full card details. Other cases, such as an undue charge or a service failure, will be reviewed under the offer and applicable law. This policy does not remove legal rights.

Changes and support

An update to this page does not take away rights from purchases already made. Relevant changes to the conditions of a subscription must be communicated before they apply. Support for purchases, subscriptions, cancellation and refunds: contact@enew.ai.